Last updated: April 8, 2026
This policy governs the right of withdrawal applicable to purchases made remotely through the Adega de Penalva online store, as well as the commercial terms for exchanges and returns, without prejudice to the consumer’s legally recognized rights.
Right of Withdrawal
In distance contracts, the consumer generally has the right to withdraw from the contract within 14 days, without needing to provide a reason.
In the case of the purchase of goods, this period begins on the day the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the item.
How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the consumer must notify Adega de Penalva of their decision by means of an unequivocal statement, specifically by email to:
geral@adegapenalva.com
The consumer may, if they so choose, use the Model Withdrawal Form provided at the bottom of this page.
Deadline for returning the item
After communicating the decision to withdraw from the contract, the consumer must return the item without undue delay and, in any case, within a maximum of 14 days from the date on which they communicated that decision.
Return Address
Items must be returned to:
Adega de Penalva
Calvário – Ínsua
3550-167 Penalva do Castelo
Portugal
Alternatively, the item may be dropped off directly at the physical store at the same address.
Return Policy
Upon receipt of the item, Adega de Penalva will inspect it.
Returns will be accepted provided the item is in a condition consistent with normal handling for the purpose of verifying its nature, characteristics, and fit, with no signs of misuse, damage, washing, alteration, dirt, or abnormal wear and tear.
The consumer may inspect the item to verify its nature, characteristics, and fit, but may not use it beyond what is necessary for such verification.
To facilitate the acceptance of the return, we recommend that:
Return Costs
The customer is responsible for the direct costs of returning items, except:
Refund
In the event of a valid exercise of the right of withdrawal, Adega de Penalva will refund the consumer within a maximum of 14 days from the date on which it is notified of the decision to return the goods.
Adega de Penalva may, however, withhold the refund until it receives the returned goods or until the consumer provides proof of shipment, whichever occurs first.
The refund will generally be issued via the same payment method used for the purchase, unless otherwise expressly agreed with the customer.
In the event of a valid exercise of the right of withdrawal, the amounts paid for the item will be refunded, and, where legally applicable, the delivery costs corresponding to the least expensive standard shipping method offered by the store.
Exchanges
Without prejudice to the consumer’s legal rights, Adega de Penalva may accept exchanges of items, subject to verification of their condition and stock availability.
Any exchange request must be sent to geral@adegapenalva.com, indicating the order number and the desired item.
Items with defects, damage, non-conformity, or incorrect shipment
If the delivered item is defective, damaged, non-conforming, or does not match the item ordered, the customer must contact Adega de Penalva via email at geral@adegapenalva.com, indicating the order number and, whenever possible, including a description of the situation and photographic evidence.
In such cases, Adega de Penalva will cover the costs associated with the return or exchange process, in accordance with applicable law.
Depending on the circumstances, the consumer may be entitled to repair, replacement, a price reduction, or termination of the contract, in accordance with current legislation.
Rejection of Return
If a returned item does not meet the requirements for cancellation, exchange, or return, Adega de Penalva will notify the customer that the request has been rejected, and the item may be returned to the address provided in the original order.
Legal Exclusions
The right of free cancellation does not apply to situations legally excluded, namely items made to the consumer’s specifications or clearly personalized, where applicable.
Contact Information
For any further questions, customers may contact Adega de Penalva via the following channels:
Email: geral@adegapenalva.com
Phone: (+351) 232 642 264
Cost of a call to the national landline network
Model withdrawal form
(You should only fill out and return this form if you wish to withdraw from the contract)
To:
Adega de Penalva
Adega Cooperativa de Penalva do Castelo, CRL.
Calvário – Ínsua 3550-167 Penalva do Castelo
Portugal
Email: geral@adegapenalva.com
I/We hereby give notice that I/we withdraw from my/our contract of sale regarding the following goods/for the provision of the following service:
____________________________________
Ordered on: ___ / ___ / ___
Received on: ___ / ___ / ___
Name of consumer(s): ____________________________________
Address of consumer(s): ____________________________________
Signature of consumer(s) (only if this form is submitted on paper):
____________________________________
Date: ___ / ___ / ___
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